Success Story

Daffodil helps NeGD to maximizes e-governance by unifying 1200+ government services on a single application: UMANG

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National e-Governance Division (NeGD) is an autonomous division of Govt. of India’s Digital India Corporation. UMANG (Unified Mobile Application for New-age Governance) is a marquee programme of the central government projected at $14B, that aims to provide a single platform for all Indian Citizens to access pan India e-Gov services ranging from Central to Local Government bodies and other citizen-centric services.

  • 1200+ services aggregated
  • 116+ departments integrated
  • 13+ languages supported
  • 15M+ downloads

The Challenge

Of late, the UMANG initiative was widely received by the citizens and also bagged numerous national and international e-governance awards. To build upon the initial success, NeGD envisioned to expand the services listed in the UMANG application. It had over 500 services listed across 100 departments. The objective was to integrate another 700 government services from state, central and local government bodies; which would raise the total tally of services to 1200. Hence, NeGD was on the lookout for a technology partner that could:

  • Build an action plan and architecture for integrating application forms and data from 700 disparate government services and amalgamate them with the exiting UMANG application.
  • Improve the user experience of the entire application that resulted due to poor planning and implementation of UI/UX.
  • Take over all the existing software, code, documents and all related artifacts from the existing partner agency and handle all the operations ie, development, implementation, enhancement, operations & maintenance of the application for the foreseeable future.

The Solution

The project initiated with knowledge transfer from the existing software vendor. Daffodil audited the entire codebase in order to check the programming conventions, security measures, and elements influencing the performance of the app. Team Daffodil recommended migrating the frontend of the application to AngularJS from Java; a recommendation that was readily accepted by the NeGD team. Angular was chosen due to its ability to create reusable components, which significantly reduces the development and delivery time, lowers the error rate and testing time. Daffodil also shared a complete architecture and workflow design with NeGD. The document comprised of server-level architecture, procedure & timeline of deployments, detailed release process, backup plan, and gradual app maintenance course.

A minimum of 60 new services are lined up to be delivered every consecutive quarter, for which the project management team works in coordination with different departments, third-party auditing team, backend team, and NeGD to get on-time approval for delivery. In order to achieve this goal,  an Agile team was aligned for work, wherein the members were individually responsible for UI/UX design/development, third party audits, testing & approval from NeGD .

To keep the application secure, team Daffodil keeps a constant check on vulnerabilities such as Injection flaws, cross-site scripting, broken authentication & session management, cross site request forgery, security mis-configuration, invalidated redirects & forwards, and more. In addition to this, a 24-hour server monitoring setup is done by team Daffodil to identify frontend related issues, aggregate errors, and monitor performance of the app. The team keeps a constant check on JavaScript errors, network request failures, framework-specific problems, user experience issues to ensure the up-to-the-mark performance of the app.

Impact

UMANG application has been downloaded by more than 15 million users since its launch and has bagged numerous national and international e-governance awards. It has been providing easy access to a plethora of Indian government services ranging from – healthcare, finance, education, housing, energy, agriculture, transport to even utility and employment. All the government services including payment-based transactions can be done securely through a uniform experience.

  • 1200+ services aggregated
  • 116+ departments integrated
  • 13+ languages supported
  • 15M+ downloads

The government has claimed that the UMANG app will be a defining move in the Digital India initiative and will be a driver of e-governance in the country. The app, available for both Android and iOS devices would give users access to most of the government services. It includes scholarships, women safety, health care, e-District, Passport Seva and others. Altogether it provides more than 100 services of the centre and state government on a single platform.

The Financial Express

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