Success Story

ZuesIP modernizes its legacy case management system to improve operational efficiency by 30%

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ZeusIP is a law firm, specializing in intellectual property laws with a global presence. Represented by professionals specializing in diverse spheres of Intellectual Property Laws, ZeusIP works in a team structure to efficiently deliver services as per global quality standards. They bring together professionals from a diverse range of skills and backgrounds, including engineering, physics, chemistry, economics, etc.

  • 30% increase in operational efficiency
  • 10 man-days per month saved
  • 2x faster time to market
  • 800 hours of development time saved

The problem

Documents are core to a law firm’s business. They use documents all day, from contracts, letters, emails to pleading and what not. In order to maintain the data and information of all the cases, ZeusIP had a legacy application, which involved manually copying emails, attachments, and other documents to the system. This solution was time-consuming and was prone to errors. As the quantity of documents increased, the software started showing limitations and was not able to keep up with business requirements. They wanted to get a comprehensive fool-proof solution developed that could automate routine processes. They also wanted to transfer the decade old data in MS Excel and MS Access into a DBMS. Since the business was suffering due to technical and functional limitations of the legacy software, the client wanted to get the new solution developed in minimum possible time.

Thus, ZeusIP wanted to build a new case management solution which could automate the entire record management process and allow their workforce to focus more on core business rather than non-essential tasks.

The Solution

Analyzing the scope of the solution, technicalities involved, and time-to-market, Daffodil proposed a low code development approach using reusable components. Low-code development is a modular approach to application development that significantly reduces a product’s time-to-market. It uses a reusable, component-based architecture for development that boosts the app development and delivery cycle. In the case of ZeusIP, reusable components were expected to reduce development time by half.

We initiated the development process by understanding the core business process and data flow within the organization. The roles of different departments and their data requirements were apprehended to create a flowchart for the entire organization. Daffodil developed a case management system that allowed ZeusIP to manage their records, making data searching, lookup, and collaboration easy. The web application made the data accessible to all the departments, over a public network. By using technology extensions, the development time of the solution was reduced to half. Since the technology extensions were pre-tested for their stability and efficiency, they accelerated the software development cycle and significantly reduced the overall time required for testing as well.

Impact

By recreating the architecture and following the low code development approach, Daffodil was able to save about 800 hours of development time. The process of ‘Trademark Journal’ lookup which previously took 10 man-days of effort every month, was completely eliminated by the automation of the task. Users need to just download the journal from the government website and upload the PDF in the system. Integrated email solution automated the whole process. Now, no efforts are required in arranging the data according to clients and cases. Emails can now be exchanged within the application, without the need of an external email client. The lookup process is automatically executed by the application and if any matching data is found, it is displayed in a window. After the automation of the email process, no efforts are required in arranging the data queries. Emails can now be exchanged within the application, without the need for an external email client.

  • 30% increase in operational efficiency
  • 10 man-days per month saved
  • 2x faster time to market
  • 800 hours of development time saved

“We are extremely impressed by the way team Daffodil approached the problem we were facing. They first deeply understood our internal operations before even initiating the development process. And once the schema was ready, they developed and implemented the solution at an amazingly fast speed.”

Gunjan Dhoreliya, Managing Partner, ZeusIP

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