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Transform legacy applications into scalable, cloud-ready systems built for performance and agility.
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Enhance your datasets with accurate, actionable insights that improve targeting, personalization, and decision-making.
Extend your team with skilled dedicated developers who align with your goals, workflows, and delivery timelines.
Set up a scalable offshore development center to accelerate product delivery while optimizing costs and operational efficiency.
Build secure, compliant healthcare solutions that improve patient outcomes and streamline operations.
Tailored healthcare apps built around your workflows, patients, and care delivery goals.
Secure virtual care platforms that connect patients and providers anytime, anywhere.
Intelligent EMR/EHR systems that streamline clinical workflows and improve care coordination.
Digital experiences that keep patients informed, connected, and actively engaged in their care journey.
Remote patient monitoring solutions that enable proactive care beyond hospital walls.
Smart home healthcare platforms that simplify caregiving, scheduling, and patient management.
AI-powered healthcare solutions that automate operations, enhance diagnostics, and improve patient outcomes.
Scalable SaaS products engineered for rapid growth, seamless user experiences, and recurring revenue.
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Intelligent POS solutions that streamline billing, inventory, and customer experiences across retail operations.
Tailor-made accounting software designed to simplify financial operations and improve business visibility.
High-performance trading platforms built for secure, real-time, and seamless stock market transactions.
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Innovative insurance technology solutions that automate processes and enhance customer experiences.
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Setting up an offshore development center for a leading healthtech company in the United States
The client is a health information technology company founded in 2011, focused on improving people’s health outcomes through the use of technology and optimizing an online medical health practice system for health providers. Their integrated technology solutions include telehealth, EHR, patient portal, remote care, clinic process optimization and medical data exchange services.
Services Used:
The client has a telemedicine solution that enables patients to find and connect with multi-specialty healthcare providers including individual providers, healthcare groups, and FQHCs. It offers the flexibility to check a provider’s availability slot and book appointments for teleconsultation. The app integrates with popular wearables that allow patients to monitor and record their health vitals, which can further be shared with physicians during consultation.
This telemedicine solution for appointment scheduling and e-consultation, however, had technical glitches and design issues that were drastically hindering user experience. Also, the increasing app abandonment rate raised the alarm to make improvements in the app at various levels.
To work around the problem, the client was on the lookout for a team of senior technical resources who could analyze the application, figure out technical as well as UX-related issues, and fix them. In addition to this requirement, the new team was expected to perform a competitive analysis to understand the gaps in the application’s feature set.
The key requirements that were presented to Daffodil included:
As an offshore development partner to the healthIT firm, team Daffodil aligned a dedicated team (after interviews and hiring) to work on the telemedicine app. The team at the ODC included senior developers, quality analysts, and UI/UX designers.
At the inception stage, team Daffodil started with stakeholder study, persona identification, and competitor research to identify the gaps. On understanding these factors, a team of UX designers analyzed the app for the elements that were impacting the user experience with the app. Moreover, a team of developers and testers thoroughly analyzed the app for its functionality and performance to figure out glitches in the app.
On successful execution of these practices, team Daffodil created functional prioritization for improvement in the app, followed by storyboarding and wireframes. The user interface of the telemedicine app had several loopholes, affecting usability, credibility, and accessibility of the app. That is why, a new interface was designed from scratch to refine the user experience.
While examining the user interface and functionality of the app, several technical glitches were detected that were prioritized for improvement. For example, there were issues in setting connections with some BLE devices. Also, during the video consultation session, the users were not able to resume a call which is disconnected due to any interruption. For issues like these, several SDK level improvements were executed by team Daffodil in the first place.
In addition to this, there were features in the existing app that needed enhancement. For example, there was no option in the app to schedule an in-person consultation with the provider. Also, the app had no provision to include multiple (or family) members in the call, which was highly needed in the case of geriatric consultation.
Some of the key features that were introduced in the app were:
The app is updated with other beneficial features such as managing family’s data, medication reminders & usage instructions, better visibility of physician’s availability slot, providers feedback and ratings, etc.
The telemedicine app is revamped with a new UI/UX which is enabling users to make the most of the app. By fixing technical glitches in the app and add-on of new features, there is a significant improvement in user acquisition and retention rate. With respect to these enhancements and their success, the HealthIT company has futuristic plans to introduce improvements such as code refactoring, code security, chatbot support, improvised architecture, AI/ML for exercise support, etc.
2+
years of engagement with Daffodil
10+
team members
30%
cost reduction
Daffodil helps one of the UK’s largest clinic chains implement a customized PMS & improve patient engagement by 47%
Rebuilding an AI and IoT-based multi-source health tracking app
Daffodil helps Enforme evolve their healthcare CMS platform & launch new software products faster
Let us understand your business objectives, set up initial milestones, and plan your software project.
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