As more customers engage in digital channels, businesses are implementing chatbots or virtual customer assistants (VCAs) for handling customer requests on websites, mobile apps, consumer messaging apps, and social networks.

In Healthcare Industry, a lot of information exchanges happen between hospitals, doctors, clinics, pathology labs, blood banks, equipment manufacturers, and patients. Since the nature of the information is very confidential and personal, ensuring security of the data is of top most priority. At the same time, the information can’t be locked away in silos since ease of accessing this information is crucial to the functioning of an establishment providing healthcare services.

According to a 2017 report by the World Bank and WHO, almost half of the world population can’t access basic healthcare services. The report further highlights that there is an inconsistency in the availability and affordability of healthcare services even in the developed world. For example, in America, a study conducted at Harvard Medical School and Cambridge Health Alliance founded that uninsured, working-age Americans have a 40 percent higher risk of death.

Human care and technology play a key role in the Healthcare Industry. While technology can’t replace the human touch and emotions, which is the soul of this industry, it can surely help in eliminating the limitations of human capabilities.

Since its launch in 2011, Postmates has been a great success, with currently serving more than 100 cities in the USA. Major brands such as Apple, Starbucks, and Mcdonalds have collaborated with this unique business model of delivering goods through a network of couriers.

The evolution of User Interfaces has been amazing. From Command Line Interface (CLI) to Graphical User Interface (GUI) to the new era of Voice-enabled User Interface, there is a paradigm shift in how users interact with a system (or vice versa).

“We see our customers as guests to the party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon

As a result of growing customer demands to build large-scale and complex applications, microservices has become a buzzword. The number of businesses building or switching from monolithic to microservice architecture is growing at a rapid pace. Leading companies like Disney, Airbnb, Twitter etc. are adopting microservice architecture to support continuous delivery and scalability of applications.

Hospitality experiences that are personalized and memorable are at the heart of hotels. With the launch of Alexa for the hospitality industry, it is possible to create immersive experiences that can delight the guests and also improve operations & team productivity within the hotel.

By the end of 2018 Q3, 25 billion have been downloaded from app stores. Considering the popularity and use cases, a mobile app has become an imperative part of a business’s tech-strategy.