Developing a custom Practice Management System (PMS) for a US-based telehealth provider

After thoroughly understanding the client’s requirements, team Daffodil developed a comprehensive practice management system, which included several features for the clinic, staff, and patients. Additionally, realizing the need for a flexible cross-platform solution, our experts also developed a PWA-based patient portal.

Our developers leveraged an extensive tech stack using NodeJS that powered the backend development, ensuring scalable and efficient server-side operations. MongoDB, a NoSQL database, facilitated seamless data management, enhancing system responsiveness.

For the front end, ReactJS was employed, delivering a dynamic and user-friendly interface. This tech synergy streamlined patient data management and provided a unified experience.

Using the detailed plan and tech stack our team worked on the following features and solutions:

For Clinics and Doctors

Recognizing the imperative need for a robust system to cater to both doctor and staff requirements, our team worked on developing an all-encompassing solution. The following features were incorporated into the platform:

Super admin and staff dashboards
Our experts developed an extensive super admin dashboard, serving as a centralized hub that empowered admins with a comprehensive overview. This dashboard displayed detailed lists of both currently active and inactive patients, as well as clinics. It also featured detailed spending charts for both credit card and cash transactions.

Simultaneously, the staff dashboard was developed to enhance operational efficiency. Staff members gained access to pivotal features, including a detailed list of upcoming and ongoing appointments, real-time membership status tracking, and an organized repository of pending forms submitted by patients.

Appointment booking
Daffodil’s team added an intuitive appointment scheduling module that was accessible through the website or a shared link. A dedicated booking page displayed the status of the appointments, enabling clinic admin and staff to assign doctors and nurses as required.

Video integration
The platform enabled clinic admins and staff to upload video content, promoting an interactive environment. This feature aimed to keep patients engaged with a varied collection of weight-loss-related educational materials while they were waiting for their appointments to start.

Prescription and invoice generation
After consultations, doctors used the PMS system to prescribe medications, injections, and supplements with intake details through a secured messaging portal. The system also tracked the total injections used by the patients and sent customized alerts based on criteria like remaining injections or time until the next prescription.

Video consultation
Team Daffodil integrated a video consultation feature that allowed doctors to remotely connect with patients to discuss weight loss plans and medications. Additionally, doctors had the option to invite patients to group consultations. To streamline group consultation arrangements, Daffodil designed a system that can automatically select participants based on their membership plans.

Membership and renewal
Our team implemented a membership feature, enabling clinic staff to choose and assign membership plans to patients, including options like manual renewal or first-time plans. In addition, patients received information about when to reorder medication and the membership renewal date to ensure uninterrupted service.

For Patients
The new practice management system included several features for patients on the platform. Some of these features are mentioned below:

Dynamic form creation
Our developers created pre-defined patient forms to assist them in their weight loss journey. These dynamic forms played a pivotal role in collecting essential information to better comprehend and support the patient’s weight-loss goals. The system comprised two fundamental forms: a general information form and a consent form.

The general information form captured pertinent details about the patient, ensuring a comprehensive understanding of their background and health status. For the consent form, team Daffodil implemented a feature that allowed patients to add their signatures seamlessly, either by typing or writing within a designated window.

Appointment booking
The PMS platform enabled patients to book appointments online through the clinic’s website. Additionally, patients could also choose their preferred date and time. The system also facilitated patients with an option for in-person appointments and payment in cash at the clinic.

Prescriptions and payment support
In the PMS interface, patients could check remaining injections and receive alerts as supplies diminished. Furthermore, patients could get doctor-generated prescribed medications. The system also allowed patients to easily make payments for the medication using a third-party payment application.

Educational video
Before the patient joined an appointment call, the system was designed to play a series of educational videos to provide informative content and enhance the patient’s understanding of their weight loss journey.

Patient Progressive Web App (PWA) development
Realizing the needs and requirements of the patients, team Daffodil developed a comprehensive patient-progressive web app powered with various features. The web app lets doctors see all patient forms, invoices, shared documents and files, details about appointments, and payment methods.

In addition to the above, the PWA also featured:

Online messaging functionality
The PWA platform included a messaging feature, allowing smooth communication between patients and healthcare providers & also allowed patients to share attachments with their messages. Additionally, separate messaging channels empowered patients to submit requests to connect with a nurse or doctor.

Daily logs feature
Daily logs allowed patients to record their daily progress by logging activities. Our team enabled patients to enter details like daily meals, water intake, activity log, exercise log, and weight. This feature facilitated progress tracking, allowing patients and doctors to view and make necessary recommendations. Additionally, Daffodil’s team incorporated a checklist feature for patients to mark their daily tasks. The system also provided diet and exercise plan recommendations based on patient inputs.

Interactive reports
The PWA was designed to provide patients with a user-friendly interface that included daily weight charts in graphical format. This visual representation facilitated easy tracking of weight changes over time, giving a clear overview of progress.