Daffodil helps one of UK’s largest private clinic chain implement a customized PMS to improve patient engagement and efficiency by 47%

Daffodil’s team of business analysts, technology specialists and subject matter experts in the healthcare domain brought with them substantial software re-engineering and solution development expertise. Furthermore, they possessed an in-depth understanding of behind the scenes business logic for medical practice management solutions. Team Daffodil started by auditing the code-base of their existing solution to understand the part of code that can be used in the new PMS. Since the former solution was built on an outdated technology, it was necessary to refine the usable part of the code before integrating it with the newer one. As much as 30% of the code was reused in developing the new PMS, which resulted in significant savings in time, cost and development efforts. 

Daffodil software developed a cross platform web based PMS that automates the entire array of tasks related to day to day functioning of the clinic. The solution optimizes the workflows for physicians, nurses, and additional healthcare staff by streamlining administrative, financial, and clinical operations. We also developed modules for managing patient medical records, doctor-patient engagement, patient billing information, and enterprise-wide inventory management of medicine, supplies, and equipment.

Team Daffodil also orchestrated a robust network architecture to integrate all the clinics, a secure, central DBMS for managing information from a single database, a patient portal to enable patients to access their clinical data, and comprehensive charting management features for physicians in the application. Keeping the data of patients was critical to ensure user confidentiality was protected at all times. This was evaluated and implemented at every stage of the design, build and testing phase of the project.  The following modules in the Practice Management System (PMS) were developed to streamline inpatient and outpatient tasks:

Appointment Booking System: For booking appointments with GPs and consultants, the system was integrated with a calendar to check available slots. The appointments can be booked, depending upon availability of physicians at a point of time.

Patient Record Management: A complete medical history of the patients could be maintained electronically in the PMS. From profile to contact details to unique ID, there is a provision to record all the details for past medical history tracking.

Task Management: Based upon the roles, access rights were given to an individual in the PMS. For staff members, GPs, and consultants, the tasks can be managed according to access levels assigned to them in the practice management system.

Patient pathology and Imaging: A Laboratory Information Management System (LIMS) was integrated that effectively manage samples and associated data. A two-way communication module was developed that allowed the PMS and analyzers to communicate with each other over the system.

Stock Management: To update and manage the clinical inventory, a module was designed wherein the respective clinical staff can have clear visibility of stock available and required for medical practices in future.

Referral Management System: A separate module was developed for end-users to schedule consultation with GPs and consultants. Also, the referral system was developed to be used by GPs for referring patients to consultants.